Manual Review & Support
PananaSwap’s VIP Program is designed to operate through automated, rule-based systems.
Manual reviews are intended as a limited support mechanism, not as a replacement for documented VIP rules or automated upgrades.
When Manual Review May Apply
A manual review may be considered under the following circumstances:
Displayed VIP status does not reflect expected cumulative volume
Dashboard data appears inconsistent for an extended period
Prolonged pending upgrade state beyond the documented validation window
Technical issues related to data indexing or aggregation
Manual reviews focus on data accuracy, not eligibility exceptions.
When Manual Review Does Not Apply
Manual review will not be provided for:
Requests to bypass VIP volume thresholds
Requests for immediate upgrades without completing validation windows
Disputes based on fee outcomes or trading performance
Claims related to market conditions or price execution
VIP benefits are granted strictly according to documented rules.
Review Process Overview
When a manual review is initiated:
The wallet address is reviewed against recorded swap activity
On-chain data and internal aggregation are reconciled
Any confirmed discrepancies are corrected
Outcomes are reflected in the VIP Dashboard
Manual reviews do not alter protocol rules or create special exceptions.
Response Time and Expectations
Review timelines may vary depending on complexity
Not all requests result in changes
Users may be asked to provide transaction references
PananaSwap aims to address valid issues efficiently while maintaining fairness across all users.
Support Channels
Official support and communication channels are published within the PananaSwap interface and documentation.
Users are advised to rely only on verified channels to avoid misinformation or impersonation.
Commitment to Fairness
The VIP Program is governed by transparent rules applied equally to all participants.
Manual review exists solely to correct genuine data issues — not to override system design.
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